Home > Policies

Policies

Terms & Conditions

Dexmede Pty Ltd Trading as Conte Estate Wines
ABN 16 083 182 361

Age restriction
Under Australian law, you must be over 18 years of age to purchase wine from Conte Estate Wines. It is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18.

Ordering Online
Ordering Conte Estate Wines via our secure online transaction facility is the quickest and easiest method of purchasing direct from our winery. Use our secure Online payment facilities for immediate order processing and the shortest handling and shipping time possible.
Your credit card details are encrypted and protected by Secure Socket Layer technology using the latest technologies available.
Credit card information entered during the ordering process will be deleted upon transaction completion.

All prices are displayed in Australian Dollars (AUD) and are inclusive of GST.
We accept payment by Visa, MasterCard & Direct debit.
A tax invoice/receipt will be issued by email when your order has been processed successfuly.

Return & Refund Policy
At Conte Estate Wines we stand by our products, and of course we want you to enjoy the wine you have purchased. If you are unhappy with your wine, we offer a 90 day refund policy for goods and delivery charges on wine returned to our cellar door in good condition. Once the returned goods are delivered to us, you will receive a full refund within approximately 14 days.

Please contact us immediately if there are any faults or breakages that occur during transit.

Delivery & Shipping
Delivery to capital cities and surrounding suburbs is within five to seven days . Please allow up to ten days for other areas (including Tasmania & Northern Territory). We use Australia Post for all domestic deliveries including all Australian street or post office box addresses. In circumstances where no-one is present to receive the delivery, and there are no special delivery instructions, Australia Post will notify you via a card in your letter/post box, directing you to collect your wine from the local post office.

Freight & Handling Charges
There are no freight or handling charges for our wine where delivery is within Australia.

Packaging for Delivery
Wines of 1 dozen are packaged in either cardboard boxes or foam packs, depending on the destination. Wines of less than 1 dozen are packed in foam packs.

International Delivery
Please send us an email with your enquiry and shipping details regarding international deliveries.

Product Availability
Availability of wines is until sold out and are subject to change. In the unlikely event you have purchased a wine that has become sold out, we will contact you and discuss alternatives.